Helpdesk Executive

Position: Helpdesk Executive
Department: Facility Management
Location: Hyderabad
Reports To: Facility Manager

Job Purpose

The Helpdesk Executive serves as the primary point of contact for internal staff and clients for facility-related requests, complaints, and service coordination. The role ensures timely resolution and smooth communication between stakeholders.

Key Responsibilities

• Receive, log, and manage facility-related requests or complaints from employees/clients.
• Provide first-level troubleshooting and coordinate with relevant teams (housekeeping, security, technical, admin).
• Track service requests to ensure timely resolution and closure.
• Maintain helpdesk records, daily logs, and generate reports.
• Communicate with vendors or internal teams for pending requests or escalations.
• Assist in coordinating preventive maintenance schedules and facility operations.
• Provide information and guidance to employees and clients regarding facility services.
• Follow up on feedback to ensure service quality and satisfaction.

Requirements

• Minimum 1–3 years of experience in helpdesk, customer service, or administrative coordination.
• Good communication and interpersonal skills.
• Basic knowledge of facility management operations is a plus.
• Ability to multitask, prioritize, and handle escalations professionally.
• Familiarity with ticketing/helpdesk software or MS Office tools.